What papers you need, how long it takes, and what warranty does not cover.
Having a warranty does not mean every fault is repaired free. Knowing what is covered — and what is not — saves a lot of back-and-forth.
What to bring
- The purchase receipt or invoice (a photo is fine)
- The product box and its serial / IMEI sticker
- A short description of the fault — when and how it happens
The steps
- Lodge the complaint at the showroom or through the warranty claim form on this site.
- Once an initial test confirms the fault you are given a job number — keep it.
- Common parts take 3–7 working days; items that must go to the brand's RMA can take 2–4 weeks.
What warranty does not cover
Burn marks or cracks, liquid damage, a removed serial sticker, self-repair attempts and damage from mains overvoltage are generally excluded. Which is exactly why a good UPS and power supply are, in effect, protection for the warranty itself.